Bewtay FAQ – All Your Questions Answered in One Place

No, each person may only hold one Bewtay account. Creating multiple accounts is a violation of Bewtay's terms and may result in all accounts being closed. Always use a single account to ensure you can enjoy bonuses and promotions without any issues.

On the login page, click "Forgot Password?" Enter your registered email or mobile number and a password reset link or OTP will be sent to you within minutes. Use it to set a new password. Using a mix of uppercase and lowercase letters, numbers, and special characters will make your account more secure.

KYC (Know Your Customer) is an identity verification process that confirms you are a real person and are at least 18 years old. Completing KYC is required to make deposits and withdrawals on Bewtay. Simply upload a scanned copy of your National ID (NID) or passport to complete the process.

Yes, you can update your name, address, phone number, and email from your profile settings. However, some changes may require assistance from customer support and additional verification. Your date of birth cannot be changed, so please make sure you enter the correct details at registration.

To deposit on Bewtay, log in to your account and go to the Deposit section. Choose your preferred payment method — mobile banking, bank transfer, or other digital payment options are available. Enter the amount and follow the on-screen instructions. Deposits typically appear in your wallet within a few minutes.

The minimum deposit amount on Bewtay depends on your chosen payment method. Generally, mobile banking deposits start from as low as BDT 300. Check the deposit page guidelines or ask via live chat for more details.

Deposits are usually reflected within 2–5 minutes. If your balance has not updated after 15 minutes, please contact customer support with a screenshot of the transaction or the reference number. Delays are rare and are typically caused by issues on the payment provider's end.

Bewtay typically processes withdrawal requests within 15 minutes to 24 hours. Mobile banking and e-wallet withdrawals are usually faster, while bank transfers may take 1–3 business days. Completing your KYC verification helps speed up the process.

There are a few common reasons a withdrawal request may be declined: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or a requested amount below the minimum withdrawal limit. Check your transaction history or contact support to find out the specific reason.

Bewtay's withdrawal limits depend on your payment method and account tier. The minimum withdrawal is generally BDT 500, while the maximum limit is determined by your account level. VIP members enjoy higher limits. Visit the withdrawal page for full details.

Bewtay offers a wide range of bonuses, including a welcome bonus, first deposit bonus, reload bonus, cashback offers, free spins, referral bonus, and loyalty points rewards. Each bonus comes with its own terms and wagering requirements. Check the promotions page regularly for the latest offers.

A wagering requirement is a condition specifying how many times you must bet your bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place a total of BDT 20,000 in bets before withdrawing. Each bonus has its own terms, so read them carefully before claiming an offer.

Some bonuses, like the welcome bonus, are credited automatically, while others require you to enter a promo code or claim them manually. Look for the bonus opt-in option when making a deposit. If you haven't received a bonus you expected, let us know via live chat.

Bewtay has an extensive game library — Sports Betting (cricket, football, tennis, badminton), Live Casino (blackjack, roulette, baccarat, poker), slots, bingo, and much more. The game lobby features thousands of titles all in one place, with new games added regularly.

Bewtay's game servers save your session automatically. If you lose your internet connection, you can pick up right where you left off once you reconnect. Note that some live games may have a time limit. If you think a bet has been lost, check your transaction history or contact support.

Yes, Bewtay's Live Casino features real professional dealers streamed in HD video. You can interact with the dealer in real time. All sessions are fully transparent and fair play is guaranteed.

Bewtay maintains the highest security standards. The platform uses SSL encryption to ensure banking-level protection. Your personal information and financial data are kept completely secure. Bewtay operates in compliance with international gaming regulations.

Log in to your Bewtay account settings and go to the Security tab. You'll find the 2FA (two-factor authentication) option there. Add your mobile number and activate it with a one-time OTP. From then on, you'll receive a verification code on your phone each time you log in.

The Bewtay mobile app is available for direct download from our download page, for both Android and iOS. Step-by-step installation instructions are provided on the download page. The app is completely free.

You can use the same account on both the mobile app and website, with access to all features. The app also offers push notifications, biometric login (fingerprint/Face ID), and faster load times. For the best mobile experience, the app is the way to go.

On Android, you may need to enable "Unknown Sources" or "Install Unknown Apps" in your device settings before installing the app. On iOS, you may need to approve developer trust the first time you open it. If you're still having trouble, reach out to our live chat support — our team will walk you through it step by step.

Yes, Bewtay takes responsible gaming very seriously. You can set daily, weekly, or monthly deposit limits directly from your account settings. Self-Exclusion and Cooling-Off Period options are also available.

Yes, you can temporarily suspend your account at any time. Go to account settings and select Self-Exclusion or Cooling-Off Period. During this time you will not be able to log in or place bets. Visit our Responsible Gaming page to learn more.